ROI Personnel Services

ROI Personnel Services
Provide Coverage for Customer Service during regular business hours
Handle incoming release of information phone calls
Process all incoming mail for release of information purposes, including opening, date stamping, obtaining medical record numbers from Master Patient Index (MPI).
Provide data input of all incoming mail for release of information into a computerized tracking program
Initiate all follow up correspondence for invalid requests
Locate and retrieve charts to be photocopied
Retrieve charts from off site storage.
Review charts/microfilm for sensitive information
Photocopy requested information
Calculate payments for all requestor types
File all charts/microfilm that have been pulled for release of information purposes
Prepare completed requests for mail, pickup, or courier.
Deliver outgoing mail to appropriate location.